Privacy Policy

IgboCrush is operated by Softnergy Limited, a company registered in Scotland under company number SC619146, which is the data controller for your personal data under the UK GDPR and, where applicable, the EU GDPR.

Our data protection team may be reached at privacy@igbocrush.com. We aim to reply to every request within 30 days.

The information we hold depends on how you choose to use IgboCrush.

The law requires a lawful basis for every use of your personal data. Ours are set out below.

We do not sell your personal data. We share it only with carefully chosen providers who help us run IgboCrush, each bound by contract to protect it and to use it only on our instructions.

Some of our providers process data outside the UK and EEA. Wherever this happens, we rely on recognised safeguards such as the UK International Data Transfer Agreement or the EU Standard Contractual Clauses.

We keep personal data only for as long as it is genuinely needed.

Under the UK and EU GDPR you hold the following rights. To exercise any of them, write to privacy@igbocrush.com; we will respond within 30 days.

We apply technical and organisational measures appropriate to the sensitivity of your data.

• ✓Passwords are stored only in hashed form; we never store them in readable form.
• ✓All data travelling between your device and our servers is encrypted.
• ✓Photographs are held with established cloud providers under restricted access.
• ✓Access to production systems is limited to authorised personnel.
• ✓Every signed-in request is authenticated and sessions expire automatically.
• ✓Automated checks help us identify suspicious sign-ins and fraudulent accounts.
• ✓Messages are automatically screened for phone numbers and similar contact details, to help protect members from scams.

If you suspect your account has been compromised, please contact support@igbocrush.com without delay.

IgboCrush uses automated processes to estimate compatibility between members and to order the profiles you see. This is profiling within the meaning of the GDPR. It never produces decisions with legal or similarly significant effects: our suggestions are only that, and the choice of whom to meet is always yours.

You may object to this profiling at any time by writing to privacy@igbocrush.com.

Chat Helper is an optional feature that offers message ideas when you ask for them. It runs only when you tap it, and nothing is ever sent on your behalf: you choose what, if anything, to send.

To prepare suggestions, we securely send our AI provider the most recent messages in that conversation (up to 20) and a small amount of profile information: first names, gender, age and Igbo state. The provider processes this solely to generate your suggestions, under contract, and does not use it to train its models.

We do not store the suggestions themselves. We keep only a record of how often you use the feature, for billing and service purposes.

You may delete your account at any time from Settings → Delete Account. When you do:

• —Your profile is withdrawn from discovery immediately.
• —Your personal data is erased from our systems within 30 days.
• —Your photographs are removed from our storage providers within 30 days.
• —Your messages are erased from our database within 30 days.
• —Purchase records may be retained for up to 7 years, as required by law.
• —Safety-related records may be retained for up to 5 years.

Should we make a material change to this policy, we will let you know by email or through a clear notice in the app before the change takes effect.

If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office: